The timely and professional delivery of business solutions is paramount in today's competitive market. We also recognize that while each company adheres to a carrier's compliance requirements in a similar manner, the business processes surrounding that compliance can be quite different. For these reasons, eShipGlobal Professional Services is dedicated to implementing highly customized solutions for our clients in the most efficient manner possible.

eShipGlobal provides a blend of automated and application services that balances technology and highly skilled supply chain domain experts. Our success in the market space is directly related to the expertise we offer to our clients through analysis, consultative engagements, rate negotiation with carriers, and immediate support after the solution is delivered.

Support Teams

Based on your business needs we will assign a dedicated team to manage your account. This team includes an Account Manager and/or delivery Manager who will serve as your primary sources of contact. Our team's goal is to internalize your business rules so that we operate as if we were of your organization, making decisions that are fiscally responsible and that mirror your business requirements.

Customer Service

In addition to your team we will provide you with Customer Requirement documentation, a training manual that details all of the processes and business rules used to manage your account. This document will be maintained and updated as required by your services team.

Consultative Services

eShipGlobal is dedicated to monitoring and trending your transportation spend. In fact, we instituted the Dash board to review your freight usage, communicate our findings and ensure that you can make important management decisions that affect your bottom line in real time.

• Provide transportation spend analysis
• Identify areas where shipments are not delivered, and later returned
• Identify areas where automation can increase quality and reduce costs
• Benchmark your carriers' quality of services and guaranteed services