The eShipGlobal service team is comprised of highly experienced supply chain and software professionals. This group combines their deep knowledge of our software with a detailed understanding of our customer's business process to ensure our customer receives maximum value from the solution.

We accomplish this by following a rapid deployment methodology that assists our customers and carriers to implement and utilize the on-demand delivery model as efficiently as possible. Once implementation is complete, our team continues to deliver unparalleled technical support and business support day in and day out.

Implementation

By utilizing a proven delivery model, our Delivery Team can rapidly deploy a basic on-demand shipping functionality in as little as 15 days by utilizing a methodical implementation approach:

1. Project Kick-off
   A preliminary roll-out strategy and project plan is developed, which defines the project scope and a detailed work plan.
2. Understanding Current Business Requirements
   The team gains knowledge of the customer's current process to begin mapping future state workflow.
3. Future State Workflow
   The functional and technical workflow of information is defined. The system is setup to suit the customer's future state workflow environment.
4. Training
   User training occurs for all user levels of the system.
5. Testing - Beta
   The process and data workflows are setup and proven in a test environment using the customer's data. The customer performs a Conference Room Pilot to give a final 'thumbs up' before go-live occurs.
6. Go-Live
   Initial roll-out, with continued phased volume and functionality over time.

Training

Prior to going live on the system, we train both administrators and users to ensure maximum value from its use. This includes:

1. Standard web-based training on all on-demand TMS modules - set-up and tactical use
2. Standard web-based training courses created especially for System Administrators, Super Users, Regular Users (Vendors, Suppliers, Customers) and Carriers
3. Custom training via customized online courses, instructor-led web casts or on-site classes

Consulting Services:

eShipGlobal has wealth of industry experience in transportation and shipping that we have used to help our customers:

1. Reduce transportation spend management
2. Negotiate with carrier discounts
3. Optimize and automate business process
4. Create Custom solution
5. Integrate with warehouse, enterprise applications
6. Customize Reports
7. Enjoy claim, insurance and other value added services